Return Policy and Satisfaction Guarantee
Your total satisfaction is very important to us. If you are not 100% satisfied with your order, please contact us to discuss any issues with your order. Due to the custom nature of our products, we do not offer returns, however we will make all reasonable efforts to resolve any issues with your order or provide options to help ensure your satisfaction. If you believe you have received an order with a defective or damaged product or part, or have any issues concerning your order, please call our sales professionals during normal business hours to discuss your order.
Order Cancellations and Modifications
Any order cancellations or modifications after an order has been placed may be requested, but are not guaranteed, and must be made by phone within one business day of placing the order by calling our sales professionals during normal business hours. Cancellations or modifications cannot be made by email or fax. You will be responsible for any applicable charges including additional shipping costs if you wish to modify an order that has already been shipped.
Disclaimers and Limitation of Liability
The SurfaceDirect.com website is provided on an "AS IS," "as available" basis. Neither SurfaceDirect.com nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "associates") warrant that use of the SurfaceDirect.com website will be uninterrupted or error-free. Neither SurfaceDirect.com nor its associates warrant the accuracy, integrity or completeness of the content provided on the SurfaceDirect.com website or the products or services offered for sale on the SurfaceDirect.com website. Further, SurfaceDirect.com makes no representation that content provided on the SurfaceDirect.com website is applicable or appropriate for use in locations outside of the United States. SurfaceDirect.com specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by SurfaceDirect.com, nor its associates, shall create a warranty. You expressly agree that use of the SurfaceDirect.com website is at your sole risk. Please consult your local regulations before considering placement of any SurfaceDirect.com product. All federal, state, and local laws apply.
Under no circumstances shall SurfaceDirect.com or its associates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the SurfaceDirect.com website, including but not limited to reliance by a user on any information obtained at the SurfaceDirect.com website, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to SurfaceDirect.com records, programs or services. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of SurfaceDirect.com has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the SurfaceDirect.com website. Because some states do not allow the exclusion or Limitation of Liability for consequential or incidental damages, in such states the liability is limited to the fullest extent permitted by law.
Errors on Our Website
Prices and availability are subject to change without notice. Errors will be corrected where discovered, and SurfaceDirect.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SurfaceDirect.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. While SurfaceDirect.com takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details, for example the manufacturer for complete product details.
SurfaceDirect.com reserves the right to change the products described in text or photography on this website. Products will function similar to those described, changes in function or appearance may occur as we improve our product lines and models. We will make every attempt to accurately describe and reproduce our products.
Quantities May be Limited
SurfaceDirect.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same SurfaceDirect.com account, credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur. We reserve the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.
Content included on or comprising the SurfaceDirect.com website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") are protected by copyrights, trademarks, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and SurfaceDirect.com owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such Content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part.
One or more patents may be pending that apply to this website
The SurfaceDirect.com logos and other trademarks on the website are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by SurfaceDirect.com and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner. SurfaceDirect.com does not want to receive confidential, proprietary or trade secret information through the SurfaceDirect.com website (excluding information relating to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to the SurfaceDirect.com website will be deemed non-confidential, and, by submitting any such information, you are granting SurfaceDirect.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or are otherwise required by law to do so.
The SurfaceDirect.com website is created, operated and controlled by SurfaceDirect.com, Inc. in the State of Wisconsin, United States of America. As such, the laws of the State of Wisconsin will govern these Terms of Service without giving effect to any principles or conflicts of laws. We reserve the right to make changes to the SurfaceDirect.com website and these Terms of Service at any time by updating this posting. By using the SurfaceDirect.com website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.
The Web site address for the SurfaceDirect.com website is http://www.SurfaceDirect.com
References to SurfaceDirect.com herein refer to SurfaceDirect.com Co., Inc., SurfaceDirect.com.com, Inc. or it or their affiliates, subsidiaries and designees as deemed appropriate by SurfaceDirect.com.
Links to Third-Party Web Sites
The SurfaceDirect.com website contains links to other sites. The links are meant to enable access to publicly available information to those who are allowed to the SurfaceDirect.com website only. SurfaceDirect.com makes no representations whatsoever about any other Web site which you may access through the SurfaceDirect.com website. When you leave the SurfaceDirect.com website, please understand that SurfaceDirect.com has no control over the content on that Web site. In addition, a link to a non-SurfaceDirect.com Website does not imply and does not constitute sponsorship, endorsement, approval or responsibility for the content, or the use of such third-party Website. SurfaceDirect.com makes no representation or warranty as to any third-party products or services. No rights to use or copy the information on this or the third-party site are granted or implied.
These Terms of Service represent the entire agreement between you and SurfaceDirect.com regarding your relationship with SurfaceDirect.com and supersede any prior statements or representations. By using the SurfaceDirect.com website YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. If you are dissatisfied with the SurfaceDirect.com website or any content on the SurfaceDirect.com website or with these Terms of Service, your sole and exclusive remedy is to discontinue using the SurfaceDirect.com website.
For all other questions regarding our policies please contact SurfaceDirect.com customer service. Changes to these Terms We reserve the right to modify these Terms at any time. Changes and clarifications will take effect immediately upon their posting on the Website and we will change the “Last Modified” date below.
Questions and Contact Information
If you have any questions or concerns about anything related to SurfaceDirect.com, or simply want more information, you may contact us at:
Last Modified: September 22, 2020